Frequently Asked Questions

Q: How can I place an order?
A: Select your product, choose the required options, add it to your cart, enter your delivery information, and confirm your order.

Q: How long does delivery take?
A: Inside Dhaka generally takes 1–3 working days, while outside Dhaka generally takes 2–5 working days.

Q: Can I exchange my product?
A: Yes, eligible products may be exchanged according to our Return & Exchange Policy.

Q: Can I cancel my order?
A: You may request cancellation before the order is dispatched. Once an order has been shipped, cancellation may not be possible.

Q: What if I receive a damaged product?
A: Contact us within 48 hours of receiving the product with your Order ID and clear photos/videos.

Q: Can I change my delivery address?
A: Address changes may be possible before dispatch. Please contact customer support as soon as possible.